tech help with ipod ::begs:: [the Dalaverse]

Okay. Yeah. I need serious help. My iPod finally arrived and I cannot get the software uploaded. This is the message I put up on Apple's support board:

I don't know what to do about this; it has happened both times I tried to install the iPod/iTunes software. I just received my special edition U2 20GB iPod today and popped in the startup CD. It goes through and registers me and whatnot, but right around the time it installs QuickTime, I get a message reading:

Error 1406.Could not write value to key/Software/Classes/.ccdda/OpenWithList/iTunes.exe [except backslashes rather than regular slashes]. Verify that you have sufficient access to that key, or contact support personnel.

It gives me the option of aborting, retrying, or ignoring. Retry won't work. If I hit 'ignore,' it soon gives me another error message:

Error 1402.Could not open key: HKEY_LOCAL_Machine/Software/Classes/.cdda/OpenWithProgids. Verify that you have sufficient access etc.

Then it says that it is rolling back action, and says I have a Feature transfer error:

Error: -1603 Fatal error during installation. Consult Windows Installer Help (msi.chm) or MSDN for more info.

I glanced at a few pages of topics but could not see my specific problem mentioned, nor has the user's manual or website troubleshooting been helpful. I'm not particularly computer savvy and I have no idea what any of this means. I have Windows XP. My computer HAS been having problems recently; for some reason, my Windows Media Player recently deleted itself. If somebody could at least tell me whether it is a problem with the software or with my system, I would REALLY appreciate it.

I know a bunch of you guys have iPods. Recognize this problem? Or, if not, what exactly do you do if you think your computer has a virus?

ETA: AIM = caisha0319 ::goes back to panicking::

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That is the same exact error message I got when I tried to install my iPod Mini. What you need to do is reformat your hard drive. It sucks, but it works like a charm. I learned that after I called Apple and they told me it was my computer. After more than 2 hours on the phone with Sony, they told me to reformat. Sorry I couldn't help more.

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Any thoughts you could offer helped! Thank you! (And I'm very, very glad I did not have to take your advice :))

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You are far more lucky than I! LOL Enjoy the iPod.

Do you have the lastest service pack? I don't know if it's the same problem, but my XP updates automatically and one update included a new Windows Installer program that a lot of software isn't compatable with. I couldn't install my digital camera software and the response from Kodak was basically 'oh shit, we're going to have to write a new version to take this into account'. It could be a similar problem.

Try downloading the latest v. of iTunes from apple and see if you can get that to install. It should automatically come with the extra software you need to run your iPod and Quicktime.

Got it fixed. Thank you for the help!

... would be pleased to recieve guidelines on how you got it fixed. Thanks!

I'm afraid I can't explain it very well -- I had to call the Apple hotline, and the guy talked me through the process of allowing iTunes access to a couple of files that had been the problem.

the Dalaverse

tech help with ipod ::begs::

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Experiencing the same problem with QT7.0 preview

Re: Experiencing the same problem with QT7.0 preview

January